Sunday 6 April 2008

Time To Speak Up!!


A quick look at comments on Eye on Worldwide discussion forum illustrates the frustration of investors with the lack of customer service from Al Hamra Estates. Just a few comments to give a flavour of the sort of information underload Al Hamra cutomers are having to live with:

Does anybody know any new or update information on Oceana building H? I cannot seem to find any updates at all about this bulding. I still haven't received any info on my contract either!!

I am still waiting for contract of my unit in RB3, have you got yours?

I'm experiencing exactly the same issue trying to get a receipt from Global. Hopeless, you'd thought they would have better accounting system. No contract yet either.
We urge investors to check their Booking Contracts, and if it specifies that the contract will be issued at a specific point (such as payment of the second instalment), then don’t just sit back like yoyo’s waiting for things to happen. Business logic requires that you contact Al Hamra Real Estates reminding them of their obligation. Be persistent, and don’t be afraid to write to the higher authorities such as the manager, or even Sheikh Saud. Here are some contact details to help you along:

Frederic Piras
General Manager
Al Hamra Estates
00971 7244 7263
realestate@rakceram.com
frederic@rakceram.com
omar@rakceram.com

Remember that Al Hamra are constructing the project with your money, and there exists a legally binding contract between you and Al Hamra. It can only be a good thing if more investors contacted Al Hamra and made their views known in a forthright and constructive manner. After all, we all want Al Hamra Village to develop in an excellent resort of the highest standard.

So play your role diligently by insisting on good customer service, proper communication, and delivery of documents on time.

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